TEST CRT-261 PATTERN - RELIABLE CRT-261 TEST COST

Test CRT-261 Pattern - Reliable CRT-261 Test Cost

Test CRT-261 Pattern - Reliable CRT-261 Test Cost

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Salesforce CRT-261 Certification Exam is an excellent opportunity for Service Cloud consultants to validate their skills and expertise in designing and implementing Service Cloud solutions. CRT-261 exam covers a wide range of topics related to Service Cloud consulting, and passing the exam demonstrates an individual's ability to meet the unique needs of their clients. With the growing demand for Service Cloud solutions, obtaining this certification can be an excellent way for professionals to advance their career in this field.

Salesforce CRT-261 Certification Exam is a challenging test that requires extensive knowledge of the Service Cloud platform. It covers a range of topics including case management, knowledge management, service console, service cloud automation, and reporting and analytics. CRT-261 exam is divided into two sections, with the first section consisting of 60 multiple-choice questions and the second section consisting of five scenario-based questions.

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Pass Guaranteed Quiz Efficient CRT-261 - Test Certification Preparation for Service Cloud Consultant Pattern

We should formulate a set of high efficient study plan to make the CRT-261 exam dumps easier to operate. Here our products strive for providing you a comfortable study platform and continuously upgrade CRT-261 test prep to meet every customer’s requirements. Under the guidance of our CRT-261 Test Braindumps, 20-30 hours’ preparation is enough to help you obtain the Salesforce certification, which means you can have more time to do your own business as well as keep a balance between a rest and taking exams.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q69-Q74):

NEW QUESTION # 69
Universal Containers has recently set up an email-to-case channel for customers to submit case. However, they are having trouble tracking and relating email responses to the related Salesforce case.
What should a Consultant recommend to address this issue?

  • A. Insert a reference Thread ID in the email subject template
  • B. Convert to an On-Demand Email-to-Case setup
  • C. Assign a user to manually manage incoming email
  • D. Use Omni-Channel to automatically route inbound email

Answer: A


NEW QUESTION # 70
Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation.
Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

  • A. Average Handle Time
  • B. Total Open Cases
  • C. Reduced Call Volume

Answer: A

Explanation:
To measure the effectiveness of two-way mobile messaging, the Average Handle Time (AHT) metric is suitable. AHT assesses the efficiency of conversations and problem resolution through messaging, providing insights into how this channel impacts support team performance and customer satisfaction, helping to evaluate the success of the implementation.


NEW QUESTION # 71
Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

  • A. Comments List View
  • B. Search Utility Component
  • C. Global Search
  • D. Comment Search Component

Answer: C

Explanation:
Global Search is the search mechanism that should be used to find case comments from within the Lightning Service Console. Global Search is a feature that allows you to search for records or information across multiple objects and fields in Salesforce. Global Search can be used to find case comments by entering keywords or phrases in the search box at the top of the Service Console. Global Search can also be used to filter the search results by object, owner, date, or other criteria. Verified References: [Service Cloud Consultant Certification Guide & Tips], Search for Information in Salesforce


NEW QUESTION # 72
Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.
What is the recommended level of Case Access for the Case Team Rote?

  • A. Private
  • B. Read Only
  • C. Visible in Portal
  • D. Read/Write

Answer: D

Explanation:
Explanation
Read/Write is the recommended level of Case Access for the Case Team Role. Case Access is a setting that determines what level of access users have to cases that they are added to as case team members. Read/Write access allows users to view and edit cases and related records, such as activities or attachments. Read/Write access can help specialists collaborate on cases and provide solutions. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_teams_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_teams_access_levels.htm&type=5


NEW QUESTION # 73
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

  • A. Plan, Prepare, Validate, Execute, Test
  • B. Prepare, Plan, Test, Execute, Validate
  • C. Prepare, Plan, Validate, Execute, Test
  • D. Plan, Prepare, Test, Execute, Validate

Answer: A


NEW QUESTION # 74
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